Frequently asked questions

How do I cancel my Adobe free trial?

You can cancel your trial or individual plan from your Adobe account. Sign in and select Manage Plan for the plan you want to cancel.

After you cancel, you can no longer access the applications or services included with your free trial.

How do I download and install Adobe products on my computer?

If you’d like to try an Adobe app you haven’t yet licensed, find the application in the list above and click the Free Trial button. Then follow the directions to register for your free trial and download your app.

If you’d like to download an app you have already licensed:

  1. Visit our Download & Install Help page and choose the type of product you are looking for ({{creative-cloud}}, {{acrobat}}, {{elements}}, or Other).
  2. Sign in when prompted.
  3. Find the specific app you want and click Install or Download.
Can I download Adobe apps on my MacBook?

Most Adobe apps run on Apple MacBooks as well as other Apple computers with Intel processors or Apple silicon processors. Some Adobe apps now run natively on Apple computers with Apple silicon chips. And others can be installed on computers powered by Apple silicon chips and run using Rosetta 2 technology.

Learn more about Adobe app compatibility with Apple silicon.

Check system requirements for Creative Cloud apps.

Check system requirements for Document Cloud.

Can I use Adobe apps on my Chromebook?

Yes, {{adobe-express}} works in all web browsers and is optimized for Chromebooks. {{adobe-express}} makes it easy to create social posts, stories, flyers, logos, and more with thousands of beautiful templates.

Learn more about Adobe Express.

Can I download Adobe products for free?
Yes, most Adobe products offer a free trial of the full version of the app. Just find the app you’d like to try in the list above and click the Free Trial button. Then follow the directions to register for your free trial and download your app.
Does Adobe automatically charge when the free trial ends?

Free trials vary by product. Some free trials require purchase information upfront and will convert to a paid subscription if they are not canceled before the trial period expires. Other free trials allow you to download the product and use it for a specific period of time, and they simply stop working when that trial period expires.

To find out how the free trial works for a specific product, find your product in the list above and Click the Free trial button.

How long is the free trial for Adobe products?
Free trial periods vary by product. {{creative-cloud}} apps for individuals and {{acrobat}} offer a 7-day free trial. {{creative-cloud}} for teams offers a 14-day free trial. And products like {{adobe-stock}}, {{photoshop-elements}} & {{premiere-elements}}, {{framemaker}}, and {{robohelp}} offer 30 day free trials. Find the application you are interested in from the list above and click the Free Trial button to learn more about the trial period for that product.
Can I get another free trial after my current free trial ends?
Adobe does not offer repeat free trials for the same product. Free trials that require purchase information upfront will convert to paid membership if they are not canceled before the trial period ends. But the free trial period cannot be extended or repeated.
Are {{substance-3d}} products included in the {{creative-cloud-all-apps}} plan?
No. {{substance-3d}} products are sold exclusively in a {{substance-3d}} plan.