Accessibility
 
Home / Developer Center / Mobile and Devices Developer Center /

Developer Center Article

Icon or Spacer Icon or Spacer Icon or Spacer
Phillip Torrone
 
 

Selling your Macromedia Flash Device content and applications to clients


So you have some projects under your belt with Flash, and clients who value your services. What's next? Well, there's a good chance that this might be it for awhile; perhaps some maintenance, and a few updates here and there. You just might be a one night stand, with not too much more to offer until the next roll out—who knows? Maybe, maybe not.

Whether you've been keeping your finger on the pulse of what's going on in the wonderful world of Flash or not, it's pretty evident that the number of devices that can run Macromedia Flash content is increasing at an amazing rate.

 

Let's go through the list real quick. Besides the 436 million folks out there that can play Flash now, the Macromedia Flash Player can run on millions, that's right –millions- of Pocket PC devices, some of which are Pocket PC Phone Edition devices. The Macromedia Flash player also runs on the Nokia 9200 communicator series, another phone. On the Interactive TV front: Web TV/Ultimate TV, Liberate, Moxi, MSTV, and OpenTV. You've even got a device called "the Pogo" which is basically a cell phone and mobile Flash player all in one. That's a pretty good selection of devices, but wait, there's more. As more industries adopt Plasma screens as part of their information display systems, many are using Macromedia Flash as a great way to display information—from the price of cheeseburgers to flight information. Companies are using Flash as a front end for ATM and financial systems.

So what does this have to do with your clients? IDC predicts that over 167 million devices will be sold in 2005, at a 40% compound annual growth rate from 2000. It's a safe assumption that your clients are thinking about or doing something with devices. Next time you are at your clients' offices, or if you have a pretty open dialog with them, find out what type of devices they're using. Most companies deploy PDAs and cell phones to their staff. Learn what gear they're using, and ask if they're planning any mobile solutions. Your client might just see you as a "design and web" resource, and not know that you could provide device solutions. Not every client will be using devices, but that doesn't mean your shouldn't take advantage of all your Flash skills, and start creating applications for devices now.

And that’s the major rub. Before we can discuss how to pitch these solutions to clients, you'll need to invest time in building some device solutions. Otherwise, expect a scenario in which you'll be immediately frustrated and your clients will be underwhelmed. Even if you are a fourth level grand dark wizard of ActionScript, there’s more to creating Macromedia Flash applications for devices than simply resizing the content.

Don’t fret though, there are tons of resources. Your first stop is the Macromedia Flash Device Resource Center. At the center, you can find Content Development Kits (CDKs), which are freely available for download. The CDKs include FAQs, samples, best practices, tips and tricks. CDKs are available for the Pocket PC, Nokia 9200 Communicator Series, and ITV platforms. Macromedia also has case studies with ROI information (which we all know is the type of information clients are usually looking for). Other resources include: The book "Flash Enabled: Flash Design and Development for Devices" which has just been published.

Let’s assume you’ve dug in, turned on, tuned in and did your time in device application development using Macromedia Flash. You’ve created some sample apps, and ported over some of your content. Now it’s time to start figuring out how to get paid doing this, right? The bill collectors don’t take Macromedia Flash applications as forms of payment (I tried).

So who can you sell these solutions to? Companies who have paid you in the past are more likely to pay you again. If you have clients that you've previously created content, websites, or applications for, these are the folks who you should put on the top of your list when you are ready to begin presenting solutions. That said, it may not make sense to pitch these types of solutions to all clients.

An easy project (and low investment on your side), that might get buy off right away, is to present a mobile version of recent work you've created. A recent project that we did at Fallon was just like that. We were creating a series of online advertisements for Lee Dungarees. The campaign was called the "The Buddy Lee Starting Contest". You can check it out in the Arcade section of their website. During the project, I was also writing parts of the Macromedia Flash for Pocket Content Development Kit (see the link above). For kicks and giggles Tom Kunau, (the lead interactive developer on the project at Fallon), and I made a few minor modifications—such as fonts, sound compression and screen size and ran it on our Pocket PCs. It looked and performed great.

I quickly called up our Account guy for Lee Dungarees (ironically, his name is Lee), and he asked me to put together a quick PowerPoint presentation with market share numbers for the Pocket PC (at the time it was a couple million) as well as screen shots of the application. Within a day or so, the client approved the PDA version! We launched it, it was featured on many Pocket PC and device sites, and folks really enjoyed it.

You’d think that this was a happy enough ending right? It gets better. At the annual One Show Interactive Awards, the Buddy Lee Staring contest for Pocket PC won a bronze award for the Wireless category, one of the first Flash applications and Pocket PC applications to win an award like this. So, knowing the market share numbers and building a presentation helped get this project approved. We also had some great content that could easily run on a Pocket PC and we were able to make a prototype very quickly. I don’t think that this is something rare or unusual; most projects I hear about come into life in similar ways.

Another project we recently rolled out was the "Microsoft Enterprise Demo for Pocket PC". For this project we were tasked to create a self-guided tour of the Pocket PC 2002 features with an Enterprise focus. Some of the challenges were:

  • It was required to run on the Pocket PC
  • It was required to run on desktop systems
  • It had to be modular enough to support lots of folks working on the copy, design, and architecture of the application simultaneously
  • We needed to bring some excitement to Enterprise features of the Pocket PC 2002, while still staying within the branding and messaging of Microsoft’s Pocket PC

When we analyzed our development options to determine which would accommodate all these requirements, Macromedia Flash was the lead contender. There were other solutions, such as custom desktop and device applications which could be created in Visual Basic or C++, but given the timeline and budget, this wasn’t an option. So while there are many ways to "skin a cat" Flash ranks really high, especially when you compare the other options.

So from companies like Lee Dungarees to Microsoft, there's often a need (I'd say there's an enormous hunger) for rich, interactive branded solutions for devices. The trick is knowing when and where these may all fit in...it's not an exact science and may never be. At the end of the day, there are many ways to sell your device solutions; each case will be different, but most have commonalities. I've outlined a few that I hope will be useful.

 

Guidelines for selling Flash device solutions (subject to change if I find something that works better)

Start building now Unless you're comfortable building solutions for mobile devices, you cannot effectively pitch or price them. Build a few, you'll quickly see if this is something you want to do.
Build creditability This might be the hardest part (and not for everyone, but it's worth it). If you're really interested in leading the charge in the mobile area and rich content, there's plenty of room for leaders. That said, writing articles, books, speaking at conferences all help client's trust your credibility and you have some "skin in the game" to make sure their project will be successful.
Identify Spend the time to see what solutions that your client or prospect may need. Read their press releases, talk with them, and see what they're planning for the mobile space. After all, that's what google is for.
Research If your clients have competition, and most do, see what "the other guys" are doing in the mobile space, next meeting discuss what options and solutions you / your company can provide, this goes hand in hand with identifying the prospective project. Macromedia Flash might not be the best solution for all device projects, be objective and also, expand your offerings, most projects are combinations of many different technologies.
Prototype Prototypes are the language of innovation, build, build, build and build some more. Most device solutions are a little hard to imagine for most people, especially since this is all somewhat new. Building prototypes often work out kinks ahead of time and are perhaps the most effective "pitch tools" you can have in your arsenal. Nothing, and I mean nothing has a bigger impact than when a client sees a working application on a device, and it happens to be exactly what they're looking for.
Present Never assume you're not pitching your services every time you're in the room with your client and the gig is yours by default. Spend the extra time to create a presentation and leave behinds to the client. Include market share numbers, ROI, the decision makers will be looking to make sure investing in a mobile solution will make sense. Try to make sure whoever is talking to the client "gets it", don't roll in the hermit developer in for the meeting and expect him or her to impress, also don't throw in a marketing guy / gal that doesn't get technology, we're in interesting times and having people who can talk the talk and walk the walk are increasingly more valuable and clients will value that you're putting your top minds on their projects. If you're a developer, you'll eventually need to learn how to talk to clients if you already don't, and if you're an accounting or marketing person, install Macromedia Flash, learn HTML it can only help to be familiar with the solutions you're selling.
Follow up Seems like a no-brainer, but a follow up email or phone call goes a long way. If you build a relationship with a client as a trusted source of information
Rinse and repeat Don't get discouraged if every one of your clients isn't planning on doing device solutions. The will eventually, and when they do, your name should be in the hat or on the tip of their tongue to call first.
 
 

About the author
Phillip Torrone is well known in the handheld industry as a visionary and pioneer, having worked on several software and hardware projects including the Newton for Apple Computer. Phillip is director of Product Development at Fallon Worldwide (www.fallon.com): one of the world's most critically acclaimed creativity companies, delivering innovative strategic business solutions for some of the world's leading brands. Fallon recently released "The Hire" a series of Internet only films on BMWfilms.com by top directors in Hollywood. In addition to being a designer, developer, and inventor, Phillip is co-author of three books on rich media and device application development and runs the popular device site site: www.flashenabled.com/mobile/.